Hiring For Chief of Staff - Gurgaon

Job description Role & responsibilities Chief Operating Officer (COO) - EXC Managed Service Shift timing- 4PM- 1AM The COO will lead and manage the day-to-day operations of the managed services organization and serve as the operational execution arm of the Presidents Office. Key Responsibilities Drive operational governance, SLAs, KPIs, and execution discipline. Manage cross-functional service delivery and operational performance. Oversee ITSM operations, escalations, and service quality. Lead budgeting, operational efficiency, utilization, and financial oversight. Establish reporting, review cadences, SOPs, and governance frameworks. Build a high-accountability, process-driven operational culture. Mandatory Experience Candidate must have prior leadership experience in: IT Service Management (ITSM) Recruitment & Talent Acquisition Operations Performance Management governance Multi-functional managed/shared services organizations Good to have experience in P&L Management Marketing Legal Process management Ideal Profile 1218+ years of operational leadership experience Strong operational governance and execution capabilities Experience managing large cross-functional teams Reporting Reports to the President and manages functional heads across all service lines. Role: Strategic Management - Other Industry Type: E-Learning / EdTech Department: Strategic & Top Management Employment Type: Full Time, Permanent Role Category: Strategic Management Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Strategic Planning Strategy ImplementationStrategic Business Planning