Job Description
Job description Locations- Jodhpur & Indore Period of engagement Engagement shall be for 5 years from the date of appointment which may extend up to 7 years Educational qualifications- Graduate in any discipline Retired Officers, Junior Commissioned Officers, or equivalent from Indian Army/ Indian Airforce/ Indian Navy/ Central Armed Police Forces (CAPF)/ Law Enforcement Agencies equivalent to Level 6 or above Maximum age: 58 years as on date of application Eligibility criteria 1. Must have experience in team leadership Must have proficiency in MS Office Must have good communication, and problem-solving skills Desirable: familiarity with biometric systems and UIDAI ecosystem Desirable: fluency in regional language a) Operations Management: Job Description Manage daily functioning of the Aadhaar Seva Kendras under their jurisdiction. Ensure smooth conduct of Aadhaar enrolment, update, and other services in the Centres. Monitor day to day activities, staff attendance, performance, and scheduling. Conduct Aadhaar camps as per directions of RO b) Compliance & Quality Control: Ensure compliance with UIDAIs Standard Operating Procedures (SOPs). Conduct regular quality checks to prevent errors and fraudulent enrolments/updates. Handle biometric exceptions and supervise rejections/ resubmissions. Conduct Internal audit every month as per checklist provided by UIDAI. c) Staff Supervision: i)Manage operators and supervisors at the center. ii. Ensure operators are certified by UIDAI and maintain their certification status. iii. Conduct training/refresher sessions as needed. iv. Customer Service & Grievance Handling. v. Ensure prompt and courteous customer service. vi. Resolve walk-in grievances or escalate complex issues to UIDAI officials. vii. Assist ROs in conduct of field audits d) Reporting & documentation: i. Maintain daily/weekly MIS reports on enrolments, updates, rejections, and system log. ii. Maintain audit reports as per checklist provided by UIDAI iii. Submit reports to UIDAI as per prescribed timelines. e) Technical & System Oversight: i. Oversee the working condition of devices like Aadhaar enrolment kits, and internet connectivity. ii. Oversee Aadhaar centre operated by State/Central registrars. iii. Coordinate with UIDAIs IT support team in case of technical issues. iv. Ensuring of uptime of services and amenities as per ASK contract. v. Coordination with UIDAI Head Office and concerned RO. vi. Any other task assigned by UIDAI Role: Head - Administration Industry Type: Management Consulting Department: Administration & Facilities Employment Type: Full Time, Temporary/Contractual Role Category: Administration Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Office AdministrationStaff SupervisionEmployee RelationsAdministration WorkOffice Coordination Time ManagementComputer OperatingEmployee EngagementEmployee WelfareOffice ManagementManagement
