Senior Manager - Customer Support - Distribution Channel Sales

Job description Senior Manager - Customer Support - Distribution Channel Sales Mumbai, Maharashtra, India Job Responsibilities : Handling a Team of CSOs across South and supporting them for escalations. Handle investor and distributor queries on schemes, NAVs, portfolio holdings, transactions, statements, and tax-related documents through calls, emails, and walk-ins (For select Premium relationships). Resolve complaints and escalations within TATs, coordinate with RTA, internal operations, and AMCs, and ensure proper documentation and closure. Assist with transaction processing: application form checking, KYC/PAN/FATCA verification, bank mandate checks, and coordinating for corrections or rejections. Conduct periodic review and training of team. Prepare daily/weekly dashboards on queries, TAT, complaints, redemptions, SIP registrations, sales pipeline, and conversion ratios. Use CRM systems to log interactions, update contact details, track follow ups, and maintain a clear service history for each client/partner. Coordinate with internal teams (CSOs, HODs, ops, IT, compliance, marketing) for system issues, campaign rollouts, changes in forms/processes, and new product launches. Skills Knowledge : Good understanding and working knowledge of MF Process, RT, platforms etc. Qualification: Any Graduate / Post Graduate , Knowledge of Local Language Kannada is preferred. Additional Certifications: NISM VA Opportunity Overview Organization PPFAS Mutual Fund Bangalore Job Type Full-time Experience 10-12 Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Customer Success, Service & Operations - Other Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills it complianceFinancial advisoryNISMMutual fundsAsset managementSIPTransaction processingdistribution channel salesCRMInvestment