IT Business Services Senior Consultant

Job description What you ll build As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS Large Customer Operations Organization (LCO) has been setup to provide the strategic focused service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers. While acting in LCO as LLD (Last Line of Defence), you will focus on planning, preparation and execution of service requests/ projects and optimize the processes. We re looking for an enthusiastic and action-oriented colleague who is willing to take ownership and accountability to help our team to reach the next level for excellent and enhanced service delivery. As an IT Business Services Senior Consultant, you are responsible to: Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations. Analyse current landscape setups and come up with proposals for improvement Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction Ability to own, lead and coordinate operational tasks, process improvements. What you bring Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Management 10+ years working in IT Technical Operations in ABAP/JAVA/HANA/DB2 Strong operations background, with recent architecture experience Working in customer-facing roles Solid know-how of SAP Technologies and Products (SAP certification highly beneficial) Expert level BASIS, HANA, SUSE knowledge (preferably Pacemaker experience) > 6 years Good knowledge of hyperscaler infrastructure, tools, and processes > 2 years S/4 experience including technical conversations (hands on and problem solving), Fiori, embedded gateway etc Problem solving skills, including incident resolution, RCA Able to take technical requirements, identify existing solutions or architect new and Define roadmap for innovation adoption Analyse current landscape setups, goals and challenges in order to suggest ECS CAS continuous improvement solutions and innovation Soft skills Strong communication skills: Articulate technical details effectively to non-technical individuals using clear and concise language. Customer-focused: Thrive in high-pressure situations and maintain a strong focus on delivering exceptional service to customers. Excellent presentation skills: Capable of delivering engaging presentations, utilizing storytelling techniques and PowerPoint to effectively convey information. Strong documentation abilities: Skilled in creating comprehensive and organized documentation, including standards and procedures. Where you belong: As part of ECS MEE organization, the LCO (Large Customer Operation) team is accountable in operating customers in a ring-fenced setup due to the complexity and demand from customer side on operational excellence. #SAPInternalT3 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: IT Consulting - Other Industry Type: Building Material Department: Consulting Employment Type: Full Time, Permanent Role Category: IT Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills Computer scienceBusiness servicesSAPOperational excellenceDb2Information managementContinuous improvementInformation technologyAnalyticsABAP