Job Description
Job description Job Title Appraiser Customer Support Job Description - Assist ACI appraiser customers with desktop application support and general functionality of ACI appraiser products. Skills Needed Basic technical troubleshooting skills Windows OS desktop applications networking fundamentals Real estate industry knowledge Appraisal knowledge Typing at least 50 words per minute Problem-solving Attention to detail Responsibilities Provide timely, accurate support to customers via chat and email for ACI desktop applications and cloud-based applications Troubleshoot software issues, including installation, configuration, and usability concerns Guide users through step-by-step solutions and product functionality Document customer interactions, issues, and resolutions in the support system Escalate complex or unresolved issues to appropriate internal teams Maintain up-to-date knowledge of ACI products, updates, and known issues Identify trends in customer inquiries and provide feedback to improve products and support processes Deliver a high standard of customer service aligned with company expectations Proposed Hours of Operation: Live Chat Support Monday to Friday: 8:00 AM 12:00 AM EST (5 working days with 8 hours of productive work per day) Tuesday to Saturday (Weekend Coverage): 8:00 AM 6:00 PM EST (5 working days with 8 hours of productive work per day) Holiday hours may vary Working Mode: Hybrid Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Customer Retention - Non Voice Industry Type: Financial Services Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate PG: Any Postgraduate Key Skills Application supportWindows OSNetworkingAciBack officeCustomer supportCustomer serviceTechnology solutionsTroubleshootingAnalytics
