Job Description
Job description WHAT YOULL DO : Design lifecycle management operation services, automation solutions, and technical concepts using industry-standard tools and processes. Drive technology discussions and champion innovative approaches to service delivery. Proactively optimize and stabilize customer service request delivery in terms of time, cost, and quality. Leverage analytical tools and capabilities to identify improvement opportunities and measure outcomes. Create and align comprehensive test plans with stakeholders. Support and perform testing, validation, and roll-out activities to ensure service quality and reliability. Structure and coordinate cross-functional activities, action plans, lead requirements engineering, prioritization, and timelines creation for deliverables. Understanding and testing automation, optimizing processes and analyze/solve automation issues. Drive issue resolution together with the team and utilizing the expert network. Manage relationship between different stakeholder groups inside and outside of SAP GCO. Support and contribute to technology-related projects in complex, multi-tenant environments WHAT YOU BRING : 10-12+ years of Professional experience as a technical consultant in SAP cloud implementation & migration projects In-depth knowledge of working with HANA and ASE databases. Experience in AI solutions and implementation would be an added advantage. Best practices experience in Databases (SAP Hana, ASE & Other Databases) / SAP application / technology / solution (S/4HANA, BW, Netweaver). Expert knowledge in Installation/Upgrades/System Copy/System Refresh of SAP Solutions (both ABAP and non-ABAP). Strong Database Administration (SAP HANA) including Upgrades, HA/DR configurations, Replication and failover scenarios, Backup & Recovery strategies, System Operations and performance optimization and knowledge of SAP multi-cloud strategies. Knowledge in design and structuring of integrated E2E Lifecycle Management Procedures for automation. Support and perform testing/validation including issue recording and handling. Support error pattern analysis Added advantage for knowledge in SAP ECS internal tools and processes. Analyse technical requirements, drive these topics to resolution. Ability to explore, deliver, and operationalize AI-enabled automation outcomes to optimize day-to-day operational challenges and tasks Strong project management skills. Understanding of Agile methodologies (SCRUM) and proficiency with collaboration tools such as Jira is beneficial. Experience working in Agile/DevOps environments to support continuous improvement and iterative service delivery. Willingness and experience working in global teams. Aware of trending technologies and tools in cloud operations and automation. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. Role: Customer Service Industry Type: Building Material Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills AutomationSAPDatabase administrationAgileScrumCustomer servicesap hanaInformation technologyABAPAnalytics
