Job Description
Job description Job Title: Training & Operations Manager Location: Mangalore CTC: Up to 8 LPA Industry: EdTech About the Role We are seeking a dynamic Training & Operations Manager to lead training delivery, learner success, and operational excellence across our online programs. The role requires managing teams, coordinating with trainers and stakeholders, and ensuring seamless execution of training batches while driving performance and process improvements. Key Responsibilities Lead and manage Training, Operations, and Learner Support teams. Oversee end-to-end execution of online training programs and batches. Monitor learner engagement, attendance, completion rates, and overall satisfaction. Coordinate with trainers to ensure high-quality program delivery. Set team goals, track KPIs, and conduct performance reviews. Develop and improve operational processes and SOPs. Collaborate with Academic, Sales, Placement, and Support teams to achieve business objectives. Requirements Bachelor's degree in Business, Management, Education, or a related field. 48 years of experience in Operations, Academic Operations, Program Management, or Team Leadership. Strong leadership, communication, and stakeholder management skills. Experience in EdTech or the education sector is preferred. Proficiency in MS Excel, Google Sheets, and reporting tools. Key Success Metrics Team performance and productivity. Learner satisfaction and course completion rates. Training quality and batch success. Operational efficiency and process compliance. Employment Type: Full-Time Work Mode: Work from Office (Mangalore) Salary: Up to 8 LPA based on experience and qualifications. Role: Operations Manager Industry Type: E-Learning / EdTech Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Communication SkillsLeadership Skills Team SkillsTraining And DevelopmentLead Operations
