Assistant Manager

Job description Roles and Responsibilities Manage daily operations of the center, ensuring targets are met within budgeted AHT. Monitor CSAT, shrinkage, and attrition rates to identify areas for improvement. Develop strategies to reduce shrinkage and attrition while maintaining high levels of customer satisfaction (CSAT). Ensure compliance with international voice process standards and quality metrics. Collaborate with team members to achieve sales goals and improve overall performance. Interested call - Arshiya -9538989829 Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills AhtAttritionInternational Voice Process ShrinkageCSAT