Job Description
Job description Role & responsibilities Supervise and manage day-to-day operations of US medical billing processes. Monitor team performance, track KPIs, and ensure productivity and quality standards are consistently met. Ensure adherence to client SLAs, including TAT, reporting accuracy, and quality benchmarks. Perform resource planning and optimize staffing based on workload and volume. Prepare and present monthly management reports and client updates. Ensure team performance aligns with organizational and client standards. Maintain effective client communication, proactively addressing concerns with analytical solutions. Drive process improvements to enhance efficiency, accuracy, and service delivery. Ensure strict adherence to company policies, data security, and compliance standards. Foster a culture of team collaboration, accountability, and continuous improvement. Preferred candidate profile 8+ years of experience in US Medical Billing / Revenue Cycle Management (RCM) Minimum 2 years of experience as a Senior Team Lead Strong understanding of end-to-end RCM / US Billing processes Excellent communication and stakeholder management skills Strong analytical, problem-solving, and decision-making abilities Proven team management, delegation, and conflict resolution skills High level of emotional intelligence and professionalism Proficiency in MS Office (Excel, PowerPoint, Word) Familiarity with tools like MS Visio, MS Projects, and business presentations Strong team player with a results-driven attitude Role: Healthcare & Life Sciences - Other Industry Type: Analytics / KPO / Research Department: Healthcare & Life Sciences Employment Type: Full Time, Permanent Role Category: Healthcare & Life Sciences - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills US HealthcareMedical BillingRCM
