French Analyst

Job description As a Senior Analyst, your core responsibility will be processing the inputs received from member/participant, client or carrier to ensure that the client database is up to date and member/participant has correct information. In this role, you will report to the Assistant/Team Manager and will have the following additional responsibilities. - Must have French Language Certified B1 or B2. Responsibilities- 1-Processing and Quality checking. 2 -Process reporting and training. 3- Queue Allocation & Management. 4 -Update SOPs and other process documents. 5- Ensuring compliance of all internal policies. 6 -Process improvement. o 7- Providing timely updates to Assistant Manager and onshore counterparts. Succeeding as a Senior Analyst - Operations, will require the following core qualifications and skills 1 - 1 - 2 years of relevant work experience. o 2 -Knowledge of Defined Benefits or Health domain. 3 - Written and verbal proficiency in Basic French is a must. 4 -Good analytical and communication skills. 5 -Good command on MS Office applications (MS-Excel, MS-Word). 6- Problem solving skills and attention to detail. 7 -Ability to multitask. 8 - Should be able to work on reporting and generating dashboards. Note The candidate should be flexible to work in shifts Interested candidates can share their resume - richa.gupta@telusinternational.com / neha.tiwari02@telusinternational.com Neha - 9305042166 Richa - 9217880669 Role: Customer Success, Service & Operations - Other Industry Type: Management Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills B2French LanguageB1 Customer SupportFrench