Job description Your day at NTT DATA The Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients. This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. This role is involved in more complex environments for installation, configuration and fault management. What youll be doing Key Responsibilities: Interact with clients on site to meet complex requirements of a solution. Escalate unresolved problems and issues to the relevant third parties. Respond to escalated client requests and support client applications to a first line resolution. Escalate complex problems to the relevant third parties. Write reports and proposals and complete and maintain project documentation. Assist with the documentation of standard operating procedures relating to installations and fixes. Act as coach and mentor to more junior Implementation Engineers and Technicians. Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets. May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management. Included in higher complexity design work, with input to the design expected. Expected to take ownership of relevant technologies according to domain or specialization. Knowledge and Attributes: Seasoned understanding and appreciation of technical design and business principles. Demonstrates seasoned project management and administration ability. Seasoned project skills which are demonstrated in the execution of installations and other assignments. Demonstrates excellent customer engagement skills. Demonstrates seasoned domain specialist knowledge. Excellent verbal communication skills. Client focused and displays a proactive approach to solving problems. Ability to work under pressure and meet deadlines. Ability to coach, mentor and provide guidance to team members. Academic Qualifications and Certifications: Bachelors degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent. Project management certification is desirable. Required Experience: Seasoned work experience in a technical implementation engineering or similar role. Seasoned experience engaging with clients and conducting presentations. Seasoned project administration and documentation experience. Seasoned report writing experience. Seasoned project management experience. Role: System Security Engineer Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Security Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Security Engineering project administrationproject managementtechnical supportdocumentationcustomer engagementroot cause analysis

Job description Responsibilities: * Close deals through effective marketing strategies. * Generate leads through cold calling and client meetings. * Manage existing clients with exceptional service. Role: Marketing and Communication - Other Industry Type: Telecom / ISP Department: Marketing & Communication Employment Type: Full Time, Permanent Role Category: Marketing and Communication - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills B2C SalesB2B SalesMarketingSalesCold Calling Client AcquisitionDirect SalesEnglishLead GenerationField SalesClient MeetingHindiBusiness DevelopmentCorporate SalesClient Handling

Job description Your day at NTT DATA The Networking Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What youll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follows up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc. Customer service orientated and proactive thinker. Problem solver who is highly driven and self-organized. Great attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computing or related field. Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc. Required Experience: Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and

Job description Your day at NTT DATA The role of Platform Support Engineer (L2) is a developing subject matter expert who exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers. What youll be doing Key Responsibilities: Provides support to users/administrators of the company platform. Supports and contributes to the growth of best practices for delivery of support services. Ensures understanding of the platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue. Engages with the cross functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution. Performs any other related task as required. Knowledge and Attributes: Developing knowledge of the components in cloud/web applications. Demonstrated ability to troubleshoot the difficult technical issues. Demonstrated exposure to network monitoring connectors such as SCOM, Solarwinds etc. Developing understanding of SNMP traps and MIBs/OIDs. Developing understanding and ability to modify basic XML, JSON, Regular Expressions (RegEx). Developing understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST. Developing understanding of object-oriented programming skills (Java strongly preferred). Good understanding of database concepts. Developing understanding of ITSM, CMDB and ITIL business process. Proficient with analyzing log files and standard debugging concept. Experience providing web development support is highly desirable. Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management. Excellent communication skills (verbal and written). Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology or Computer Science or related field. Relevant ITIL certification. Required Experience: Moderate level experience providing customer facing technical support. Moderate level experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM). Moderate level experience providing SaaS support is desirable. Role: Network (Support) Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Network Engineering TCPFSMFTP/SFTPITSMSCOMHTTPITOMSOAPSaaS supportCMDBSolarwindsCSM

Job description ServiceNow Architect should have broad understanding of the servicenow platform as well as understand on the modules in a deep manner having done several implementations. They should be able to solution complex servicenow requirements as well as suggest technical best practice. Also they should have an understanding of AI and how to best use ServiceNow AI to help clients. This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components. What you'll be doing Key Responsibilities Lead the architecture of servicenow solutions Advise clients on how to best use the servicenow platform Develop solution blue prints Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies. Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery. Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage. Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations. Develop various personas and create a strategy for user experience Ability to integrate AI into servicenow solutions thinking out fo the box and innovatively Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred). Experience: 8 plus years of experience as a servicenow Architect Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises. Necessary ServiceNow certifications At least 3 successful implementations of ServiceNow. Role: Solution Architect Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills ServiceNow RESTautomationServiceNow operationsServiceNow architectureSOAP

Job description Your day at NTT DATA The Senior Data Scientist is an advanced subject matter expert, tasked with taking accountability in the adoption of data science and analytics within the organization. The primary responsibility of this role is to participate in the creation and delivery of data-driven solutions that add business value using statistical models, machine learning algorithms, data mining, and visualization techniques. What youll be doing Key Responsibilities: Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse big data sources to generate actionable insights and solutions for client services and product enhancement. Designs and enhances data collection procedures to include information that is relevant for building analytic systems. Responsible for ensuring that data used for analysis is processed, cleaned and, integrally verified and build algorithms necessary to find meaningful answers. Designs and codes software programs, algorithms, and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources Provides meaningful insights from large data and metadata sources; interprets and communicates insights and findings from analysis and experiments to product, service, and business managers. Directs scalable and highly available applications leveraging the latest tools and technologies. Accountable for creatively visualizing and effectively communicating results of data analysis, insights, and ideas in a variety of formats to key decision-makers within the business. Creates SQL queries for the analysis of data and visualizes the output of the models. Responsible for ensuring that industry standards best practices are applied to development activities. Knowledge and Attributes: Advanced understanding of data modelling, statistical methods and machine learning techniques. Strong ability to thrive in a dynamic, fast-paced environment. Strong quantitative and qualitative analysis skills. Desire to acquire more knowledge to keep up to speed with the ever-evolving field of data science. Curiosity to sift through data to find answers and more insights. Advanced understanding of the information technology industry within a matrixed organization and the typical business problems such organizations face. Strong ability to translate technical findings clearly and fluently to non-technical team business stakeholders to enable informed decision-making. Strong ability to create a storyline around the data to make it easy to interpret and understand. Self-driven and able to work independently yet acts as a team player. Academic Qualifications and Certifications: Bachelors degree or equivalent in Data Science, Business Analytics, Mathematics, Economics, Engineering, Computer Science or a related field. Relevant programming certification preferred. Agile certification preferred. Required Experience: Advanced demonstrated experience in a data science position in a corporate environment and/or related industry. Advanced demonstrated experience in statistical modelling and data modelling, machine learning, data mining, unstructured data analytics, natural language processing. Advanced demonstrated experience in programming languages (R, Python, etc.). Advanced demonstrated experience working with and creating data architectures. Advanced demonstrated experience with extracting, cleaning, and transforming data and working with data owners to understand the data. Advanced demonstrated experience visualizing and/or presenting data for stakeholder use and reuse across the business. Role: Data Scientist Industry Type: IT Services & Consulting Department: Data Science & Analytics Employment Type: Full Time, Permanent Role Category: Data Science & Machine Learning Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills data science Rdata modellingdata miningstatistical modellingmachine learningPythonSQL

Job description Your day at NTT DATA The Principal Service Delivery Governance Specialist is a highly skilled subject matter expert, responsible for playing a critical role in ensuring effective governance and oversight of our service delivery operations. This role has the primary focus to lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. The Principal Service Delivery Governance Specialist is required to coach and providing mentoring to less experienced members of the team. What youll be doing Key Responsibilities: Regularly tracks and analyzes key performance indicators (KPIs) to evaluate service delivery performance against defined targets and identify areas for improvement. Participates in service reviews and contributes insights and recommendations for process enhancements and optimization and drives continuous improvement initiatives. Proactively identifies and mitigates service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies. Develops and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives. Provides guidance and mentorship to junior team members, fostering their professional growth and development in service delivery governance practices. Collaborates with business development teams to support the design and implementation of service delivery strategies for new client engagements, ensuring alignment with governance requirements and best practices. Monitors the budget vs spend of platform cost. Understands GDC/COE Business Continuity Polices and Framework, Business Continuity Recovery Strategies and Plans to work with DPA to ensure platform can support the strategies and plans. Drives governance of committed vs Delivered. automation. Drives the service improvement plan. Provides coaching and mentoring to less experienced members of the team. Performs any other related task as required. Knowledge and Attributes: Extended knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library). Extended analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels. Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work. Extended project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines. Academic Qualifications and Certifications: Bachelors degree or equivalent in Business Management, Internal Auditing, Compliance or a related field. Desirable certifications include, ITIL and Six Sigma. Required Experience: Extended experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices. Role: Service Delivery - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Service Delivery Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Service Delivery management project managementSix Sigmaclient engagementservice managementservice deliverydelivery operations

Job description Your day at NTT DATA The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders. What youll be doing Key Roles and Responsibilities: Collaborates with senior management/leadership to understand the organisations digital transformation goals and drive towards enablement of such. Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration. Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools. Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT. Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation. Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives. Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions. Designs, plans and implements technical solutions in the end user device space. Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns. Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations. Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows. Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology. Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions. Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development. Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools. Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated. Manages the proof of concept (POC) initiatives. Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation. Knowledge, Skills and Attributes: Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation Uses evaluation, judgment, and interpretation to select right course of action Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools Knowledge and understanding of IT industry environment and business needs Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders Analytical mindset with the ability to leverage data for decision-making and continuous improvement Excellent communication skills to convey complex digital concepts to technical and non-technical audiences Ability to share and communicate ideas clearly, both orally and in writing, to executive sta

Job description Responsibilities A day in the life of an Infoscion • As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. • You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. • You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. • You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: • Primary skills: Technology->OpenSystem->Python - OpenSystem Preferred Skills: Technology->OpenSystem->Python - OpenSystem->Python Additional Responsibilities: • Knowledge of design principles and fundamentals of architecture • Understanding of performance engineering • Knowledge of quality processes and estimation techniques • Basic understanding of project domain • Ability to translate functional / nonfunctional requirements to systems requirements • Ability to design and code complex programs • Ability to write test cases and scenarios based on the specifications • Good understanding of SDLC and agile methodologies • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate Educational Requirement s MCA, MSc, MTech ,Bachelor of Engineering, BCA, BSc, BTech Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: BCA in Any Specialization, B.Sc in Any Specialization, B.Tech/B.E. in Any Specialization PG: MS/M.Sc(Science) in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills DjangoPythonFlask

Job description Your day at NTT DATA The Service Delivery Specialist is a seasoned subject matter expert, responsible for providing continuity in service and acts as an advocate for the client. This role supports the business by taking responsibility for overall contract management for medium to large complex client contracts and is responsible for ensuring client satisfaction, service delivery and contract profitability for their assigned client contracts can be specific client accounts or a group of accounts. The Service Delivery Specialist may operate across multiple sites or Support Services offerings. They are the primary interface managing the services relationship between the client and the organization. This role owns the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place.The Service Delivery Specialist role is a chargeable service in the Uptime Proactive Support Service (PSS) option. They are responsible to perform client facing activities in service activation of Uptime Support Services, support and coordinate with GDC in service activation to ensure successful completion. It is the responsibility of this role to identify trends and areas of improvement in service delivery and communicate this information to regional and global stakeholders. What youll be doingKey Responsibilities: Works as an Independent Contributor (IC) and acts as the primary interface managing the services relationship between the client and the organization. Performs client facing service activation activities and support the GDC in service activation completion. Responsible for operations performance, including - Service Improvement Plans; Establishes, monitors and reports Service Delivery Reports; Escalation management and Reporting; Meeting management with clients. Major incidents - scrutinizes adherence to process, recommends changes when SLAs are not met and works with larger delivery teams. Change Management manages and owns all RoE changes. Service First - owns Service First asset verification and contract status. Vendor Backout - manages backout issues with Vendor. Works with Transition teams and assigned Technical Account Manager to develop runbook that includes processes, escalation lists and documentation. Updates runbook regularly to reflect the necessary changes. The runbook content includes Network map(s); Site-level engineering diagrams; Client and site contacts; Configuration item and IT service mappings (relationships). Leads and facilitates resolution of products and technical issues in concern with assigned Technical Account Manager. Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services. Receives and manages change requests relating to the SOW and agreement, i.e. additional engagements/ projects, adding configuration items and IT services support to the Services (service coverage), moving configuration items and IT services to new or different locations etc. Interfaces with internal contract management teams to normalize and execute change orders. Reviews new offers and service capabilities with the appropriate members of team. Supports billing / invoicing inquiries and / or disputes. Monitors client satisfaction and identify service improvement plans to address clients satisfaction with the service. Knowledge and Attributes: Ability to establish strong relationships with internal stakeholders and external clients. Seasoned ability in managing coordinated delivery of service. Excellent written and verbal communication skills. Highly analytical with good problem-solving skills and can use initiative to drive innovation. Ability to work well in a pressurized environment. Excellent client service orientation. Displays excellent persuasion and influence abilities. Passionate, strong initiative, self-driven with commitment to succeed. Seasoned ability to manage budgets, resources, and timelines for service delivery projects. Seasoned proficiency in project management, including planning