Job description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Role: Finance Executive Industry Type: Software Product Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills customer servicepayhrsdaccountinginvoicing joining formalitieshr generalist activitiesemployee relationsstatutory compliancetrainingworkforce managementgrievance handlingreal time analysisemployee engagementrecruitmentpayrollrtawfm

Description What Youll Do This isn t a passive internship. Youll play a critical role in how our customers experience success with Kasplo. You ll own parts of the customer journey, from onboarding to advocacy while collaborating across sales, product, and support. Key Responsibilities Support onboarding of new customers, including setting up accounts, integrations, and walkthroughs Proactively monitor campaign performance, flag issues, and suggest improvements Handle inbound queries and coordinate with internal teams (support, infra) Drive cross-sell and upsell opportunities by identifying value-added modules and usage patterns Analyze churn risks and recommend retention strategies Lead and support client review meetings to track performance, value delivery, and renewals Contribute to multi-channel automation strategy building (Email, SMS, WhatsApp) Advocate for specific channel adoption and channel strategy alignment for customer goals Work towards customer revenue targets in collaboration with sales/growth teams Support customer advocacy efforts (case studies, reviews, referrals) Contribute to customer satisfaction tracking through follow-ups, surveys, and insights Document learnings, help improve internal CS processes, and think like an owner Who you are We re looking for someone who thrives in small teams, loves solving problems, and wants to grow fast in the SaaS ecosystem. Must-Have Completed at least 1 prior internship (6+ months) in a Customer Success role at a SaaS company Strong communication skills and relationship-building instincts Problem-solving mindset and ability to think across tools, processes, and customers Hands-on with platforms like HubSpot, Intercom, Notion, or ticketing tools Interest in CPaaS, marketing automation, and data-driven growth Ready to work from office (WFO) and collaborate in a startup culture Bonus If You Have Experience with churn analysis, customer health tracking, or account expansion Familiarity with onboarding frameworks or email campaign metrics (CTR, Open Rate, etc.) Passion to transition into a full-time Customer Success Manager (CSM) role What You ll Gain Monthly stipend + potential full-time offer (CTC range discussed at offer stage) Exposure to product, marketing, sales, and growth from Day 1 Mentorship from founders and hands-on experience in scaling SaaS A chance to wear multiple hats and grow with the company Role: Head - Customer Success Industry Type: Printing & Publishing Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills UsageSalesCustomer satisfactionRelationship buildingSAASticketing toolsSMSInternshipProduct marketingmarketing automation

Job description Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer s and partner s needs and solve their challenges. Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We ve only begun reimaging the future - for our people, our customers, and the world. Let s create tomorrow together. Analyzes, develops, designs, and maintains software for the organizations products and systems. Performs system integration of software and hardware to maintain throughput and program consistency. Develops, validates, and tests: structures and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions. Responsibilities: Establishes requirements for less complex design projects Works on Completing all phases of Software engineering design projects Works on analysis of processes and delivers results to necessary stakeholders Analyzes results and recommends solutions Works on developing expected results on a variety of products Develops documentation for new projects and reviews previous results Works with latest technologies and new approaches Reviews changes or upgrades to existing designs or test Exercises judgment in selecting methods and techniques for obtaining solutions on assignments Qualifications: All other Regions: Bachelors Degree 0 to 2 years of experience Quantitative and problem solving skills To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. ", " Role: Software Development - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Talent acquisitionSystem integrationHardwareEngineering DesignTesting

Description : About Leadgenerator.io Leadgenerator.io is a US-based SaaS product company with headquarters in Palo Alto, California. As a leader in sales automation technology, we specialize in revolutionizing sales processes with our innovative Autonomous Autopilot Sales Agents. Dedicated to transforming how businesses generate leads, we focus on maximizing efficiency and driving growth. Overview As an Intern - Business Support at Leadgenerator.io, you\ll be the first point of contact for self-serve customers. You\ll resolve Tier-1 issues (billing, payments, basic account set-up, renewals), answer questions on chat, email, phone, and Zoom, and create clear reports that keep the wider team informed. Responsibilities Front-line assistance: Respond to live chat, help-desk tickets, and support emails within SLA; escalate complex cases to senior staff. Billing & payments: Help users update payment methods, troubleshoot failed charges, process refunds, and explain credit usage. Account onboarding: Guide new users through workspace creation, authentication, and initial email-connection set-up. Renewals & retention: Proactively remind customers of upcoming renewals and assist with plan changes or cancellations. Multi-channel communication: Jump on brief phone or Zoom calls when written guidance isn enough. Knowledge-base upkeep: Document FAQs and draft step-by-step articles to expand our self-help center. Reporting: Compile weekly dashboards on ticket volume, response times, common issues, and CSAT scores. Qualifications Final-year student / recent graduate in Business, Commerce, Communications, or a related field. Strong written and spoken English; confident on phone and video calls. Empathy, patience, and a knack for simplifying technical concepts for non-technical users. Basic spreadsheet skills (Google Sheets / Excel); bonus points for familiarity with SQL. Ability to overlap at least 4 hours with US business hours on most days. Eagerness to master our internal support tools and workflows (full training provided). What We Offer Hands-on experience in a fast-growing SaaS company Mentorship from experienced customer support professionals Exposure to cutting-edge AI technology in the sales automation space Potential pathway to a permanent role upon successful completion Collaborative, supportive work environment Flexible work arrangements with focus on results Role: Database Analyst Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: DBA / Data warehousing Education UG: Any Graduate PG: Any Postgraduate Key Skills BasicUsagePathwayFocusSAASBillingManager TechnologyCustomer supportSQLsales automation

Job description Job Title: Associate Business Consultant Location: Vashi, Navi Mumbai Working Mode: Work from office About Grexa Grexa is a fast-growing AI-led automation platform that helps local businesses streamline revenue growth, lead management, marketing, and engagement all in one place. Our mission is to make marketing and operations effortless for small and medium businesses by bringing the power of smart technology into their daily workflows. Role Overview We are looking for an Associate Business Consultant who will be the driving force behind client success at Grexa. This role blends client relationship management, business consulting, and strategic support to ensure our clients thrive using our platform. You will play a critical role in onboarding, training, and supporting clients while being their trusted point of contact throughout their journey with us. Key Responsibilities Partner with clients to deeply understand their business objectives and craft a tailored onboarding experience that sets the foundation for long-term success. Lead insightful, value-driven product demonstrations and follow-ups that empower clients to confidently integrate Grexa into their daily operations. Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction. Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement. Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation. Strategically identify growth opportunities within accounts, advising clients on how to unlock more value through advanced features and tailored solutions. Own the client journey end-to-end building trust, ensuring value realization, and guiding accounts from onboarding through renewal and expansion. Requirements 6 months to 2.5 years of work experience in client success, consulting, operations, or growth roles (SaaS preferred) Proactive, detail-oriented, and outcomes-driven someone who can solve on-ground problems in real time Strong communication, presentation, and problem-solving skills High ownership and ability to independently manage multiple clients Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc. Hustle mindset you get things done, no matter what Why Join Us A high-growth environment with real ownership from day one this is not just a role, it s a launchpad for your career Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops Energy and agility of a startup with structured processes that support long-term growth Tools, support, and mentorship to fast-track your learning curve Access to cutting-edge AI-driven solutions and automation technology Opportunity to be part of a mission that s transforming how businesses scale and serve their clients Role: Associate / Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills AutomationBusiness consultingClient relationship managementConsultingManager TechnologyClient engagementContinuous improvementOperationsLead managementCRM

Job description Job Summary: The Oil Procurement and Sales Officer is responsible for sourcing petroleum products, negotiating with suppliers, managing procurement contracts, and developing and executing sales strategies to drive revenue growth. The ideal candidate will have a deep understanding of the oil and gas market, strong analytical and negotiation skills, and a track record in both procurement and B2B sales. Key Responsibilities: Procurement Responsibilities: Source and negotiate procurement of crude oil and refined petroleum products (e.g., diesel, petrol, lubricants). Build and maintain relationships with local and international suppliers. Monitor market trends, pricing, and supply chain logistics. Ensure compliance with industry regulations and internal procurement policies. Coordinate import and export activities, including shipping, customs clearance, and logistics. Maintain accurate procurement records and documentation. Sales Responsibilities: Develop and execute sales strategies to achieve revenue targets. Identify and secure new customers (e.g., industrial clients, distributors, resellers). Manage key accounts and maintain strong client relationships. Prepare and present sales proposals, contracts, and pricing structures. Conduct market research to identify business opportunities and customer needs. Collaborate with the finance team for invoicing and payment follow-ups. Key Requirements: Bachelors degree in Business Administration, Supply Chain Management, Petroleum Engineering, or related field. 0-5 years of experience in oil procurement and/or sales within the energy any sector. Strong knowledge of petroleum market dynamics, trading regulations, and logistics. Proven negotiation and contract management skills. Excellent communication, interpersonal, and analytical skills. Performance Indicators: Cost efficiency in procurement. Sales volume and revenue growth. Customer acquisition and retention rates. Compliance with procurement and safety standards. *Travel expenses covered by the company. Role: Procurement & Supply Chain - Other Industry Type: Oil & Gas Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: Procurement & Supply Chain - Other Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Oil Trading NegotiationCommunication SkillsField SalesTrading RegulationsAnalyticsLogistics

Job description Role and Responsibilities Understand and translate requirements into a standard solution offering a deal approach leveraging standard process methods and deliverables. Provide business and functional support on SAP modules, particularly for conversions from legacy SAP systems to SAP S4HANA. Provide technology consulting expertise and identify and guide the customers with new S4Hana processes and tools to support the SAP S4HANA conversion. Execute the necessary system configuration to enable to SAP S4HANA conversion. Handling various sub-modules in FI, E.g. FI-AP, AR, AA. Requirements Migration experience with SAP S/4HANA. Must have designed, implemented, migrated full life-cycle SAP FICO Finance solution in S4 HANA. Strong functional expertise in SAP FI and CO ERP and S/4 HANA. SAP FICO solution design, migration, and end to end implementation projects. Worked extensively on core SAP FI/ MM or SD integration. Domain experience in Accounting/Banking Preferably CA/ICWA FI- AP, AR, GL FI-Asset Accounting Experience on Rollout/upgrade projects. Role: Treasury Analyst Industry Type: Software Product Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Treasury Education UG: Any Graduate PG: CA in CA Key Skills Solution designERPSAP FICOTechnology consultingAsset accountingICWABankingSAP FIdigital transformationfunctional support

Job description TrueLedge HR and Accounting Services is looking for TELECALLING ASSOCIATES to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines. Role: Customer Success Associate Industry Type: Management Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills TelecallingData entry

Job description Job Summary We are seeking a highly skilled and motivated individual to join our team as a Financial Analyst in the Financial Planning & Analysis (FP&A) department. As a Financial Analyst, you will play a key role in driving the financial performance and strategic decision-making of our organization. Your primary responsibility will be to analyze financial data, provide valuable insights, and collaborate with cross-functional teams to support business objectives. This position requires a good foundation in financial analysis, excellent communication skills, and a deep understanding of business acumen and analytics. read more Key Skills Data analysisFinancial analysisCMAFinancial planningBudgetingForecastingVariance analysisAnalyticsMonitoringBusiness operations

Job description SUMMARY Responsible for Procurement & Development of Hydraulics Motors, Pumps, Trucks & Engines, Catalouge parts. Ensuring On time delivery of Materials as per schedules. Commercials Invoice Accounting (Supplies, Freight, Other service Invoices). Coordinating with QA Team and supplier in resolving quality issues. Requirements Knowledge in SAP and MS Office XL. Sourcing & Product knowledge in Hydraulics, Engines, & OE Parts. Good Communication skills in English. Role: Finance Executive Industry Type: Electronics Manufacturing Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate Key Skills material procurementinventory controlsappurchaselogisticsteachingaccountingmaterial planningsourcingpurchase managementmaterial managementvendor developmentprocurementsupply chain managementenglishinventory managementms officecommunication skills