Job description Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioral skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. M365 Intermediate (Associate) Certification. MS700 MS721 Intermediate will be a plus Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level of knowledge in ticketing tools preferably Service Now. Good knowledge of voice, video and other collab modalities. Moderate level of experience working with vendors and/or 3rd parties. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Collab Engineering MS700MS721automationService NowCCNP

Job description Knowledge and application: Applies professional knowledge and provides direction to employees according to established policies and management guidance. Problem solving: Works on issues requiring the analysis of data and application of sophisticated problem-solving techniques. Exercises judgment and interpretation to help define procedures and policies to determine appropriate action. Interaction: Interaction with subordinates/peers requires interpreting and explaining information to audiences not familiar with the subject. Gains cooperation of others, conducting presentations of technical information concerning specific projects or programs. Impact: Mistakes or failure to achieve results will cause delays in schedules, typically against a monthly plan. Develops and manages routine operational plans. Accountability: Administers company policies that directly affect subordinate employees. Takes actions to monitor and manage costs related to a section. Workplace type: Hybrid Working Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Software Applications Development c#project managementprogram managementbusiness analysisartificial intelligencesql serverapplication developmentsqlplsqlstrategy consultingapplication managementtechnology consulting

Job description Additional Career Level Description Knowledge and application Applies professional knowledge and provides direction to employees according to established policies and management guidance. Problem solving Works on issues requiring the analysis of data and application of sophisticated problem-solving techniques. Exercises judgment and interpretation to help define procedures and policies to determine appropriate action. Interaction Interaction with subordinates/peers requires interpreting and explaining information to audiences not familiar with the subject. Gains cooperation of others, conducting presentations of technical information concerning specific projects or programs. Impact Mistakes or failure to achieve results will cause delays in schedules, typically against a monthly plan. Develops and manages routine operational plans. Accountability Administers company policies that directly affect subordinate employees. Takes actions to monitor and manage costs related to a section. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: B.Tech/B.E. in Any Specialization PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Software Applications Development Team Leadproject managementapplication managementtechnology consultingapplication development

Job description Job Description: We are seeking a seasoned consultant with extensive expertise in NetSuite or similar ERP/CRM solutions to join our dynamic team as a Senior NetSuite Consultant. With a deep understanding of industry best practices and a broad knowledge of technology, this role will make a significant impact on our client engagements. Daily Responsibilities: The day-to-day activities in this role are diverse and engaging, offering a unique opportunity to those seeking a non-traditional work environment. Here's a breakdown of the typical workload: Scripting, QA, and Testing (30%): Crafting and executing test plans, ensuring the quality of our solutions. Client Engagement (30%): Interacting with clients, understanding their use cases, and providing solutions to their challenges. Internal Collaboration (15%): Participating in meetings, mentoring junior resources, and contributing to strategic initiatives. Integration Consulting (10%): Working with clients to integrate NetSuite with their existing systems and third-party applications. Project Management (10%): Providing executive updates, maintaining documentation, and overseeing project progress. Data Migration (5%): Assisting in the migration of data to NetSuite. Key Responsibilities: Project Tracking and Reporting: Utilize NetSuite and Jira to track and communicate project progress to stakeholders. Custom Scripting: Define and develop custom scripts on NetSuite's SuiteCloud platform to meet specific client requirements. Requirements Gathering: Collaborate with colleagues to analyze and understand client needs through interviews and requirement gathering sessions. System Design: Produce comprehensive system design documents and lead technical walkthroughs. Technical Leadership: Lead technical teams, design and validate scripts, and coordinate with developers and QA for successful deployments. Code Reviews: Conduct thorough code reviews to ensure code quality and adherence to best practices. User Acceptance Testing: Facilitate user acceptance testing for complex solutions, ensuring client satisfaction. Development and Deployment: Assist in the entire software development lifecycle, including development, QA, and deployment, to meet project goals. Global Teamwork: Work effectively in a global team environment, providing guidance and mentorship to less experienced consultants. Qualifications and Skills: ERP/CRM Experience: 8+ years of hands-on experience with NetSuite or similar ERP/CRM solutions, with a strong preference for NetSuite expertise. Educational Background: A degree in Mathematics, Computer Science, or Engineering is preferred. SuiteCloud Expertise: Proficiency in SuiteCloud development, design, testing, and code review, including third-party integration. Technical Leadership: Proven experience leading technical work streams, managing developers, and collaborating with global teams. System Architecture: Familiarity with system architecture, object-oriented design, web frameworks, and design patterns. Documentation Skills: Ability to create detailed documentation for workflows, use cases, exception handling, and test cases. Consulting Experience: Prior success in a consulting role, engaging with clients and delivering solutions. SDLC Knowledge: Understanding of the software development lifecycle and its practical application. Software Development: Proficiency in JavaScript or other programming languages, with a preference for JavaScript. Error Handling: Skilled in error resolution, debugging, and ensuring code stability. Development Tools: Experience with WebStorm (preferred) or other IDEs, GIT for source control, unit-testing tools, and defect management systems. Web Technologies: Proficient in XML/XSL, Web Services (SOAP, WSDL, REST, JSON), JSP/Servlets, DHTML, and JavaScript. Jira Proficiency: Practical knowledge of Jira for project management and issue tracking. Communication Skills: Excellent interpersonal and communication abilities to interact with clients and team members effectively. If you have a passion for technology, a problem-solving mi

Job description Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a clients service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidates qualification for the role. CCNA ce

Job description Your day at NTT DATA As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs). Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time. You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans. As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills. You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed. To thrive in this role, you need to have: Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools. At least one technical certification in the above-mentioned technologies. Strong planning skills, with the ability to anticipate and adapt to changing circumstances. Adaptability and resilience in a dynamic work environment. Ability to communicate and work effectively across different cultures and social groups. Proficiency in active listening and client-centric communication. A positive outlook and the ability to work well under pressure. A client-first attitude, always seeking to create positive client experiences. A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience. Workplace type: On-site Working Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Networking switchingeigrpsanvnxemc vnxbgpbrocadeccnpchange managementospfroutingnetapp storagefirewallvpncisco nexus switchestechnology consultingcisco switchesvmaxmplsemc storageccnait infrastructurenetapp

Job description Additional Career Level Description: Knowledge and application: Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments. Learns to use professional concepts. Problem solving: Applies knowledge and basic problem-solving techniques to define and resolve problems. Works on problems of limited scope. Interaction: Exchanges standard/basic information with colleagues and immediate line manager/team leader. Develops stable working relationships internally. Accountability: Determines a course of action based on guidelines and standard practices and procedures. Workplace type: On-site Working Role: Embedded Systems Engineer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills team leading Professional DevelopmentTeam InteractionOperational Support

Job description Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a clients service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN Virtual Juniper, Palo Alto, Fortinet Firewalls Cisco Nexus switches, ASR and ISR routers Cisco ACS, ISE Meraki switches and access points Enterprise network architecture Common routing protocols: BGP,OSPF, EIGRP Network address translation Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Role: Switching / Router Engineering Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Telecom Education UG: Any Graduate PG

Job description Role Purpose The purpose of this role is to perform the development of VLSI system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Conduct verification of the module/ IP functionality and provide customer support a. Understand the architecture of the module or the IP and create verification environment and the development plan as per Universal Verification Methodology b. Create test bench development and test case coding of the one or multiple module c. Write the codes or check the code as required d. Execute the test cases and debug the test cases if required e. Conduct functional coverage analysis and document the test cases including failures and debugging procedures on SharePoint/ JIRA or any other platform as directed f. Test the entire IP functionality under regression testing and complete the documentation to publish to client g. Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency h. Write scripts for the IP i. Comply with project plans and industry standards 2. Ensure reporting & documentation for the client a. Ensure weekly, monthly status reports for the clients as per requirements b. Maintain documents and create a repository of all design changes, recommendations etc c. Maintain time-sheets for the clients d. Providing written knowledge transfer/ history of the project Deliver No.Performance ParameterMeasure 1. Verification Timeliness Quality of Code/ Number of defects Customer responsiveness Project documentation (scripts, test cases etc) 2. Self-development Skill test for next level clearance on Trend Nxt Mandatory Skills: Semiconductor Integration. Role: Hardware and Networks - Other Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: Hardware and Networks - Other Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills VLSISemiconductor Integration regression testingSharePointJIRAUniversal Verification Methodology

Job description Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What youll be doing Key Responsibilities: Minimum 4 yrs. of hands-on experience in backup storage operations. Should possess good product and domain knowledge Should have strong troubleshooting skills Manage, configuration and implementation skills in Commvault platform Perform daily backup routines as defined in policy Configure, monitor alerts, diagnose event alerts Configure storage units, column pools, disk staging and storage lifecycle policies, creating policies and schedules Ability to co-relate incident trends into problem management and execute permanent fixes Good documentation skills Execute patch managements as and when required Perform other duties as assigned by line manager Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidates qualification for the role). Role: System Administrator / Engineer Industry Type: IT Services & Consulting Department: Engineering - Hardware & Networks Employment Type: Full Time, Permanent Role Category: IT Network Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Backup Engineering storage lifecycle policiesCommvault platformbackup storage operationsNetworkingpatch management