HOR
Horizon Therapeutics
4.3
Hyderabad
3-6 Yrs
Not disclosed
Job description Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Data Analytics Manager What you will do Let s do this. Let s change the world. This role will be the Strategic Insights + Analytics (SIA) Team s resident subject matter expert on reporting design, meaningful metrics, storytelling through reporting and building reports optimized to meet stakeholders needs. This person will have expert hands-on Tableau, Power BI, and ETL development skills - including, but not limited to, the ability to quickly build minimum viable product dashboards as required by Amgen leaders and key stakeholders. Finally, this role will also provide consultation support to other reporting + analytics developers in Amgen s CFO organization. Primary Responsibilities: Provide actionable, expert guidance to the SIA and FIT Reporting + Analytics teams regarding reporting design and development Personally develop key reporting and analytics in Tableau or Power BI in response to critical, just-in-time CFO organization requests Progress quickly developed reports to polished, automated, future-proof end states Help design and implement a SIA/FIT reporting + analytics strategy, which could include but isn t limited to a full scale reporting migration from the Tableau application to Power BI Stay current with latest reporting + analytics trends and technology and make reporting strategy recommendations as needed to SIA/FIT leadership Collaboration: Partner with both US and India-based SIA and FIT colleagues to achieve shared objectives Report directly to the hiring a senior manager based in Thousand Oaks, California. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Required Skills + Qualifications: Expert skill at reporting design and defining meaningful metrics Expert proficiency at Tableau and Power BI development Advanced business analyst skill at grasping and translating business requirements into technical requirements Clear, concise verbal and written communication Development experience with cloud storage and ETL tools such as Databricks and Prophecy Solid understanding of finance concepts, financial statements and financial data Skill in managing large and complex datasets Additional Preferred Experience: Familiarity with Oracle Hyperion, Anaplan, SAP S/4 Hana, Workday and JIRA Ability to work collaboratively with teams and stakeholders outside of SIA/FIT, including cross-functionally Education/ Prior Employment Qualifications: Master s degree and 5 years of finance or analytics development experience Bachelor s degree and 8 years of finance or analytics development experience What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization
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THE
The Bhor Chemicals And Plastics
4.3
Nashik(Vilholi)
7-12 Yrs
6-8 Lacs PA
Job description Role & responsibilities Dispatch Planning & Coordination: Liaise with the PPC Head to plan daily dispatches in alignment with production and dispatch schedules. Oversee dispatch planning, vehicle arrangements, and coordination with transporters. Customer Communication: Ensure timely communication of all customer-related dispatch activities to the PPC Head. Initiate corrective actions when necessary to avoid delays or issues. Monitoring & Tracking: Monitor and track all daily dispatches to ensure timely delivery and maintain high levels of customer satisfaction. Standardization of Dispatch Processes: Ensure accuracy, consistency, and repeatability in labelling, packing, and dispatch documentation. Develop and implement Standard Operating Procedures (SOPs) for all related processes. Export Coordination: Coordination with the team to ensure effective planning and timely execution of export shipments. Freight Management: Negotiate freight rates and contractual agreements with logistics service providers to ensure cost-effective, reliable, and seamless delivery solutions. Packing Material Inventory: Monitor inventory levels and plan procurement of packing materials to avoid shortages or overstocking. Sales Support: Support the Sales team with urgent or critical dispatch requirements as needed on a case-by-case basis. Cost Optimization: Continuously monitor logistics costs and identify opportunities for cost savings. Implement measures to close identified gaps. Vendor & Transport Coordination: Coordinate with vendors and transporters, verify bills, and prepare reports such as Goods in Transit (GIT) and freight cost analysis. MIS Reporting: Prepare monthly MIS reports focusing on dispatch timelines and error-free performance. Store Coordination: Work with the Stores department as needed to ensure accurate inventory data capture. Process Improvement Initiatives: Identify and implement improvements to existing logistics and dispatch systems and processes. Damage & Claims Handling: Assist in resolving issues related to damaged goods, insurance claims, and materials returned due to transport damage. QMS Compliance & Transporter Management: Maintain documentation as per AS9100D Quality Management System requirements. Identify and evaluate new transporters and update the existing transporter database accordingly. Role: Logistics Manager Industry Type: Textile & Apparel (Technical Textile) Department: Procurement & Supply Chain Employment Type: Full Time, Permanent Role Category: SCM & Logistics Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills TransportationDispatchFreight ForwardingLogistics PPCInternational LogisticsFreight ManagementExport Import LogisticsLogistics OperationsSupply Chain OperationsMaterial ManagementTransportation OperationsPlanningExport ImportStores Management
Posted 5 hours ago
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Typically responds within 2 days
ALT
Alter Domus
4.3
Hyderabad
2-5 Yrs
Not disclosed
Job description Business Intelligence Senior Officer at Alter Domus Business Intelligence Senior Officer Business Intelligence Senior Officer We are Alter Domus. Meaning The Other House in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com JOB DESCRIPTION: Business Intelligence Analytics and Reporting Expect to be a subject matter expert on using SQL for data modelling and data base querying Expect to have an experience on SAP Datasphere Cloud & SAP Analytics Clouds system architecture and successfully deploy business intelligence solutions to satisfy user requirements Support the execution of data and analytics requests from Finance and the wider organisation Build, develop and maintain data models, dashboards and performance metrics that support key business decisions or strategies Gather, analyse and document BI requirements, design and/or technical solutions and see them through to delivery Develop and update technical documentation Establishing new and more efficient work processes to improve financial and business reporting quality and timing according to business objectives and BI strategy Other Responsibilities Collaborate with peers on any issues, solutions or winning practices that can be leveraged across Finance and the wider business Establish and maintain long term partnerships with other stakeholders Your Profile You have 2-5 years of professional experience with data analysis and reporting, ideally with a financial background You hold a university degree in Computer Science or Information Technology (or related discipline) You have a high degree of technical understanding in building reports and data models (particularly using SAP S/4 Hana, SAP Analytics Cloud, Datasphere Cloud, SQL, and other reporting tools) You have a good knowledge of data warehouse modelling technics and architecture You have good organisational, communication and time management skills (particularly working to tight deadlines) You have a strong analytical mindset and excellent problem-solving abilities You are fluent in English and able to engage, and effectively communicate with senior audiences in business English We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, birthday leave Continuous mentoring along your career progression Active sports, events and social committees across our offices Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower al
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HOR
Horizon Therapeutics
4.3
Hyderabad
2-12 Yrs
Not disclosed
Job description Career Category Finance Job Description Let s do this. Let s change the world. In this vital role you will lead the development and maintenance of visual performance management dashboards and automation solutions to assist teams and leaders in tracking and managing the key measures that indicate the health and performance of service delivery to their customers and business partners Additionally, this role will oversee and coach the Data & Analytics Team, ensuring the successful execution of their responsibilities. This role reports to the Continuous Improvement & Automation (CI&A) Senior Manager located in Tampa, FL, and partners closely with the Global Meetings (GMM) Technical Manager, the Global Learning Solutions (GLS) Manager, and the Travel & Expense (T&E) Senior Manager for data analytics support and alignment. The individual will also collaborate with the Corporate Services Product Team to ensure alignment, data connectivity, and IT governance is compliant. This individual will be responsible for data collection, aggregation, report development and analysis of systems and data warehouses. In support of the functional leaders, the manager will perform data analysis to proactively identify trends, support investigations, and partner with the find opportunities for improvement. A successful candidate will be comfortable working within manager s guidance compiling information for leadership to make informed decisions and contributing to projects (long and short-term) and ad hoc actions that synchronize and coordinate efforts across the Business functions. They will also gather, analyze and prepare data in various forms for the Corporate Services leadership team, as well as other ad hoc needs and requests. The candidate should be capable of handling multiple projects simultaneously and managing collaborators expectations regarding turnaround times. Responsibilities Oversee the development, maintenance, and governance of visual performance dashboards for Corporate Services and Finance functions to monitor key service delivery metrics. Manage data visualization tools and platforms, including Tableau, Power BI, and Smartsheet, ensuring effective reporting and data-driven decision-making. Ensure data accuracy, integrity, and governance across various reporting systems. Oversee technical project execution to meet business needs effectively. Manage, monitor and govern automation solutions to enhance efficiency and reduce manual effort. Oversee the design and implementation of automation solutions to enhance process efficiency and support improvement initiatives. Leverage automation tools such as Power BI, Power Query, Power Automate, Power Apps, Smartsheet, Tableau, and SharePoint to streamline workflows and optimize business processes. Oversee data collection, aggregation, and analysis from various systems and data warehouses. (Cvent, Concur, SAP, etc.) Lead the development of reports and analytics to support strategic decision-making and business operations. Address ad-hoc data analytics requests to support functional leaders. Manage AI automation and maintenance for intake and AI self-service platforms/tools such as ServiceNow.. Find opportunities for AI-driven improvements in data management and business process automation. Partner with Technology teams to ensure seamless data integrations and system configurations to ensure standardized data connectivity and enforce data governance policies. Support functional leaders by proactively identifying trends, conducting investigations, and recommending data-driven improvements. Assist functions in monitoring key functional metrics to monitor performance in delivery to customer, business performance, and operational efficiency. Prepares monthly/quarterly/yearly metrics for Corporate Services leadership team on overall activities Manage and oversee the development and maintenance of data analytic queries, data stores, and standardized/custom report layouts. Ensure the creation and governance of a library of executive report formats, aligning reporting processes w
Posted 1 day ago
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Typically responds within 2 days
INF
Info Edge
4.3
Noida, Chennai, Bengaluru
1-5 Yrs
4-5 Lacs PA
Job description Join our team! We are currently hiring for the role of Client Servicing Professional at Naukri Campus (formerly Firstnaukri.com) If you are ready to make an impact in the fresher hiring space, this is your chance. If you are interested, Fill this form - https://forms.gle/U1q714EpAxahTxt59 (Copy paste link in your browser and fill your details) read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Human Resource Customer ServiceClient AcquisitionHiringClient InteractionRecruitmentClient CoordinationSalesClient ServicingClient RetentionCampus HiringBusiness DevelopmentFresher HiringCampus RecruitmentPost SalesClient Handling
Posted 1 day ago
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Typically responds within 2 days
LEA
Leap India Food And Logistics
4.3
Hyderabad
3-8 Yrs
7-10 Lacs PA
Job description Dear All, We have an excellent Opportunity with us for Manager /Sr Manager - Compliance role @Hyderabad location. Looking candidates someone has strong knowledge on Corporate compliance and exp in Construction /Infrastructure industry. Interested candidates inbox the CV to harikrishna.g@leapifl.com Enclosed the JD for your kind reference. Perks and benefits : Leave benefits : 12 days casual and 12 days Sick leave , 15 days earned leave , 14 days govt holidays . Work timings : Mon to Sat (10am to 6.30 PM) Job Title: Compliance Manager/ Sr. Manager Department: Legal & Compliance Location: Hyderabad Experience Required: 3-10 years in compliance roles within construction/infrastructure Job Summary: The Compliance Manager is responsible for developing, implementing, and overseeing the company's corporate compliance program to ensure all operations align with applicable laws, regulatory requirements, and internal policies particularly those specific to the construction and infrastructure industry. The role is critical in maintaining regulatory integrity, reducing risk exposure, and promoting a culture of ethics and compliance across the organization. Key Responsibilities: Compliance Program Development & Oversight: Design and implement a comprehensive compliance program tailored to the construction sector. Regularly assess and improve compliance policies, procedures, and control systems. Conduct periodic risk assessments and compliance audits to monitor adherence to regulatory requirements and internal standards. Policy, Audit, and Risk Management: Ensure company-wide adherence to applicable laws, industry regulations, safety codes, and corporate governance norms. Oversee internal audits, follow up on audit findings, and coordinate with external auditors and legal advisors. Update policies and SOPs in response to changing laws or identified gaps in compliance processes. Training and Awareness: Develop and deliver training programs to employees at all levels on compliance protocols, anti-bribery, anti-corruption, regulatory changes, and code of conduct. Promote a culture of compliance, accountability, and ethical business practices. Issue Resolution & Reporting: Investigate compliance breaches and provide expert guidance on remediation plans. Maintain detailed documentation and records of incidents, resolutions, and preventive measures. Prepare and present regular compliance reports, risk dashboards, and status updates to senior management and the board. Stakeholder & Regulatory Engagement: Liaise with regulatory bodies, legal counsel, and external stakeholders to ensure ongoing compliance with licensing, statutory filings, and project-level regulatory requirements. Collaborate cross-functionally with departments like Projects, Procurement, Finance, HR, and HSE to identify and address compliance risks. Required Skills & Competencies: In-depth knowledge of compliance standards within the construction/infrastructure industry, including RERA, FCRA, Environmental laws, Labor laws, Contract Act, and Industry-specific safety and quality regulations. Strong understanding of internal controls, audit procedures, and risk management frameworks. High level of integrity, analytical thinking, and decision-making capabilities. Excellent interpersonal, communication, and influencing skills. Strong proficiency in compliance management systems and Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications: LLB/CS or postgraduate degree in Business Law or Compliance. Professional certifications such as Certified Compliance & Ethics Professional (CCEP) or ICA Certification in Compliance. Working knowledge of ERP systems and legal/compliance management software. MAGI Warm Regards , G Harikrishna HR Team Role: Risk Management & Compliance - Other Industry Type: Engineering & Construction Department: Risk Management & Compliance Employment Type: Full Time, Permanent Role Category: Risk Management & Compliance - Other Education UG: LLB in Any Specialization PG: CS in Any Specialization Key Skills Skills highl
Posted 1 day ago
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Typically responds within 2 days
AMA
Amazon
4.3
New Delhi
0-6 Yrs
Not disclosed
Job description This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment centers stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn t be accessed by anyone other than employee The candidate is expected to demonstrate: Willingness to work in Non-tech role for contract duration of 6 months Ability to audit image/video/text based Jobs Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen Willingness to work on incremental targets/goals on quality & productivity Fast Pace of implementation & consistent performance Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player Readiness to come to office for few days (when required, applicable for associates working from home) Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. - Bachelors degree - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays read more Key Skills AutomationUsageFocusOperationsRoboticsSupervisionInventoryAuditingRecruitment
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Typically responds within 2 days
HAM
Hamilton Housewares
4.3
Bengaluru
5-10 Yrs
Not disclosed
Job description POSITION TITLE: Assistant Manager Corporate Sales DEPARTMENT -Sales LOCATION - Bangalore REPORTING TO - Sr. Manager KEY RESPONSIBILITIES Acquiring new corporates and Institutions. Rich Experience in Institutional Sales and Corporate Sales. Preferred from FMCD and FMCD Industry COMPETENCIES/SKILLS Experience in Corporate Sales, Institutional Sales Self driven & Proactive Thrive in a challenging environment Confident Oral & Written Communication Zeal to learn EXPERIENCE - 5 years of experience in Corporate Sales, Institutional Sales (FMCG & FMCD background) QUALIFICATION - Graduation (MBA Preferred) Role: Retail & B2C Sales - Other Industry Type: Consumer Electronics & Appliances Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Institutional SalesCorporate Sales Corporate SellingCorporate Business Development
Posted 1 day ago
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DIL
Diligent Corporation
4.3
Bengaluru
6-11 Yrs
Not disclosed
Job description About Us At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact. Learn more at diligent.com . Position Overview At Diligent, analytics isnt just a back-office function, its the engine behind our decisions, our innovation, and our growth. We re looking for a Senior Analytics Engineer to join our global Data & Analytics team and help power that engine. You ll work at the heart of our modern data stack, building scalable pipelines and clean, accessible datasets that enable smarter decisions across every part of the business, from product to finance to marketing and beyond. You ll report to the Senior Manager of Analytics Engineering and work closely with both analysts and business leaders, translating business needs into robust data solutions. Whether youre streamlining ETL flows, integrating AI into workflows, or fine-tuning Snowflake performance, your work will directly impact how we operate and grow. Key Responsibilities Design, develop, and maintain scalable data pipelines and infrastructure in Snowflake, using dbt for transformation and version control. Collaborate with data analysts and stakeholders to create clear, trusted datasets and views for business use in Tableau and other tools. Proactively improve existing ETL workflows and data models to enhance performance, reliability, and scalability. Embed AI technologies into data workflows, unlocking smarter, faster data processing and analytics. Troubleshoot and resolve data issues efficiently, ensuring high-quality, reliable output. Partner with BI teams to support deployment of dashboards and data visualizations that drive decision-making across the org. Contribute to a best-in-class enterprise data architecture, supporting departments including sales, finance, customer success, product, and HR. Required Experience/Skills 6+ years of hands-on experience as a Data Engineer, building and supporting complex data systems. Strong SQL skills and practical experience with large-scale databases. 3+ years working with Snowflake and dbt (or similar ETL tools like Alteryx). Proficiency in Python for data transformation and scripting. Experience integrating or leading AI/data automation initiatives. Familiarity with business systems like Salesforce, NetSuite, Google Analytics, and Oracle HCM. Strong background in data visualization tools (e.g., Tableau, Power BI). Comfortable working with stakeholders to understand needs and deliver impactful datasets. Detail-oriented with excellent documentation habits and problem-solving skills. Bachelors degree in Computer Science, Engineering, or a related field preferred. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability - to lead with purpose. Our employees are passionate, smart, and creative people who n
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SAG
Sagility Healthcare
4.3
Bengaluru
10-12 Yrs
Not disclosed
Job description Job title: Manager-CC Job Description: DUTIES & RESPONSIBILITIES: Responsible for translating client requirements into production floor activities. Acts as the Supplier Program Manager/Senior Manager of Program Management Internal contact for the overall management and productivity of the operation. Responsible for the management of specified supervisory teams, tracking of overall center efficiency, keeping updated on product and promotion information, providing Supplier Program Management with updates on service provided, and identifying and tracking improvement and value-added opportunities Shift Management Function: Monitor the teams daily performance on all metrics (customer satisfaction ratings, call handling times, service levels & quality grades) to ensure that standards are being met referring to a database, a program or reports. Work with Senior OM in implementing programs, which are both clients, and in house. Represents the site on client calls on specific area of discipline on a weekly basis or as scheduled for product/ system/ process updates best practices sharing, or call calibrations. Attend weekly operations review and present action plans to issues that need to be addressed. Execute data analysis specific to the team for action planning. Collate and respond to operational issues as escalated/ needed. Escalate operational issues beyond level of authority to the Senior Director for Operations as needed. Inform Senior OM when the system needed (system error/ downtime) to handle calls are not working effectively as needed. Submit weekly and monthly ops review report to the Senior Director for Operations. Perform counseling to assigned Team Leaders and/ or Customer Service Associates for performance and/or discipline management. Ensure Team Leaders shift coverage on a daily/weekly basis. Approves/ disapproves request for unscheduled leaves and tardiness and do necessary adjustments to schedules of available manpower in order to meet requirements. Participates in the development of contingency plans, escalation procedures, and disaster recovery plans. Quality Management/Standards Compliance Function: Ensure team s adherence to quality metrics and audit requirements within and/or above standard compliance Ensure that Team Leaders are adhering to the monitoring requirement set forth Ensure that Team Leaders are calibrated in call monitoring Work with the Senior OM to further develop program and implement policy as needed. Work with the Team Leaders in coordination with other groups in coming up with programs that will help further develop the CSAs in delivering metrics. Recommend new or modifications to existing procedures to ensure Continuous Process Improvement (CPI). Evaluate management and contact center practices for possible modifications that will result in increased employee efficiency and satisfaction. Reviews preliminary investigation of disciplinary cases and approves/disapproves/escalates disciplinary actions in adherence to the provisions of the Company Code of Conduct. Participates in the preparation of the department s annual business plan and budget to support HGS objectives and goals. Implement action plans to ensure alignment between the other teams and/or support groups. Analyze situation that arises outside the established guidelines or parameters and be able to evaluate such situation for impact on present guidelines. Gives recommendations and implement these recommendations once approved to ensure process improvement in order to help the program achieve its goals Staff Development Function: Provide daily leadership and motivation to a team of 7-10 Team Leaders. Conduct monthly one-on-one coaching to Team Leaders and provide feedback to drive performance and reduce cost using data from reports on Attendance, handling time, productivity and quality grades. Help Senior OM in creating incentives for all staff in conjunction with meeting performance measurements. Conduct weekly meeting with Team Leaders and discuss team and program performance, issues and share best practices. D
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