Job description Greetings from Infosys BPM Ltd., We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore and Pune Location, please walk-in for the interview on 13th June 2025 at Bengaluru. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Bengaluru and Pune. Interview Time: 10 AM to 4 PM Interview Date: 13th June 2025 Interview Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Job Location: Bangalore and Pune Skills - Customer Support and Service Desk - Voice Process Education - Full time Graduates Experience - 0 - 4 Year Work from office. Service Desk Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Customer Service Job Description: Process Executive Key Responsibilities: - Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must to adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybrid Preferred Qualifications: Any Graduate Additional certifications in customer service/upskilling If interested, please share your resume with below details to akshara.r02@infosys.com and hanan.mir@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Thanks & Regards, Infosys BPM Talent Acquisition | INFY HR Role: Customer Success - Other Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer SupportService Desk Customer ServiceIT HelpdeskVoice ProcessVoice SupportBpo VoiceTechnical HelpdeskTechnical SupportCustomer CareTechnical Voice ProcessInternational ProcessInternational VoiceI

Job description We are looking for engineers with 3+ years of experience in frontend and backend technologies. You will enjoy this role if you Desire to continuously learn, problem-solve and acquire new skills with cutting-edge technology. Work collaboratively as part of a close-knit team of geeks, architects and leads. Desired Skills Experience 3+ years of frontend and/or backend engineering experience. Ideally 1+ years in technical leadership or software architect role. Experience in one or more languages/web frameworks Hand on experience on any of frontend libraries Angular, ReactJS, React-Native, VueJS, Flutter, NextJS etc. Backend Javascript frameworks (React, React-Native, NodeJS, NestJS, etc.),Python frameworks (Django, Flask, Fast API etc.), Java/Spring, Golang etc. Experience developing RESTful APIs, GraphQL and micro-services. Strong database fundamentals and schema design skills. Experience with SQL NoSQL databases (PostgreSQL, MySQL, MongoDB, Redis, Cassandra, Neo4j) Experience with pipeline-based development and CI/CD pipeline implementation for frequent deployment using Jenkins, Github Actions, Gitlab etc. Experience in at least one cloud platform (Amazon Web Service or Google Cloud Platform) Experience with agile methodologies, software development lifecycles, design patterns. Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator. Bachelors degree in Computer Science or equivalent experience. Bonus points if you Experience in building multi-tier micro-service applications with exposure to caching, pub-sub, data security, authentication, messaging technologies Have worked in startup environments developing products from scratch (right from idea stage) Knowledge of container and container orchestration technologies (Docker, Kubernetes, GKE, EKS, ECS) Experience with data engineering, ETL and analytics (Airflow, Snowflake, Redshift, dbt) Roles Responsibilities Review requirements and lead the design, product architecture, and implementation of highly scalable cloud-based SaaS applications using modern technology stacks. Regularly review the teams skill set and available resources and communicate if there are any gaps or areas of opportunity. Champion test-driven development and participate in code reviews. Mentor and coach your team members. Be a steward of code quality, scalability, security, and performance. Build and nurture Velotios engineering culture. Write blogs, conduct technical workshops/talks and attend conferences. Role: Full Stack Developer Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate PG: Any Postgraduate Key Skills nextjsci/cdvue.jsredissqldatabase designspringreact.jsjavapostgresqlgcpwritingjenkinsmysqlnestjsgraphqlmongodbcommunication skillsfront endrestgithubpythonengineeringangularnode.jsdjangoneo4jcassandragitlabawsflask

Job description Role: List Building Executive Experience: 0-2 Years Location: Bangalore Contract Role for 3 months Shift- 11 to 8 pm Job Summary read more Key Skills Skills highlighted with ‘‘ are preferred keyskills Good English Communication Communication SkillsFresherFresher Hiring

Job description About The Role Role Purpose The purpose of this role is to support delivery through development and deployment of tools. ? Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget ? Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment ? ? Mandatory Skills: Datadog AIOPS. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Role: Tool Room Engineer Industry Type: IT Services & Consulting Department: Production, Manufacturing & Engineering Employment Type: Full Time, Permanent Role Category: Engineering Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills productiontool designdevopsdatadogaws kubernetescontinuous integrationpythongithubinfor ionnagiosmavenmicrosoft azureansibledockereamgitlinuxjenkinssplunkterraformshell scriptingjira

Job description Roles and Responsibilities Collaborate with cross-functional teams to identify project requirements and deliver high-quality solutions on time. Ensure seamless integration of UI components with backend services through REST API calls. Participate in code reviews to improve overall quality and best practices. Troubleshoot issues related to application performance, security, and user experience. Design, develop, test, and maintain front-end applications using Angular CLI, HTML5, CSS3, JavaScript (ES6+), and jQuery. Role: Technical Lead Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Fullstack DevelopmentUI DevelopmentFrontend Web Development Ui/UxCommunication SkillsProject ManagementWeb DevelopmentLeadership Skills

Job description As a Salesforce Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Innovative Salesforce CRM Solutions: Collaborate with clients and development team to design and implement creative solutions with Salesforce CRM Applications. Strategic Consulting and Functional Leadership: Use your consulting skills and business knowledge to lead functional discussions to understand client's business challenges and address them with solution architecture. Architectural Best Practices Advocacy: Establish and promote with internal teams the design and architecture guidelines and best practice standards. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5+ years of hands-on experience in Salesforce development, including LWC and Apex. Strong proficiency in Lightning Web Components (LWC), JavaScript, and HTML/CSS. Expertise in Apex programming, including classes, triggers, and batch processing. Experience working with Salesforce APIs (REST/SOAP) and integrations. Familiarity with Salesforce security model, including profiles, roles, sharing settings, and permission sets Preferred technical and professional experience Experience with Aura Components (though primary focus is LWC). Knowledge of Salesforce Experience Cloud (Communities). Experience with Salesforce Flows, Process Builder, and declarative automation Role: Sr. Consultant Industry Type: IT Services & Consulting Department: Consulting Employment Type: Full Time, Permanent Role Category: Management Consulting Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills salesforce lightningjavascriptapex programmingsales force developmenthtml soslrestvisualforcecsssoqlsfdcsalesforce crm applicationstriggerssalesforce security modelprocess builderapexsalesforcelwcsalesforce administrationsoapcrm

Job description Roles and Responsibilities Stay up-to-date with industry trends and emerging technologies in the field of Java development. Troubleshoot issues related to application performance, scalability, and security. Participate in code reviews to ensure adherence to coding standards and best practices. Collaborate with cross-functional teams to identify requirements and deliver high-quality solutions. Design, develop, test, deploy and maintain large-scale Java applications using Spring Boot. Preferred Skills: Experience with front-end technologies such as HTML, CSS, and JavaScript. Knowledge of cloud platforms like AWS or Azure. Familiarity with Agile development methodologies. Certifications such as Oracle Certified Professional Java Programmer (OCPJP). Role: Back End Developer Industry Type: Software Product Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Software Development Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Core Java Programming JvmJavaDSAGithubMySQLSpring BootHtml/Css

Job description As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Conduct daily 4-5 in-person client meetings to ensure client satisfaction and platform utilization Maximize revenue through upselling and cross-selling Ensure systematic follow-up, time-bound closures and prompt resolution of complaints Why Join IndiaMART: Joining IndiaMART means becoming a part of shaping the future of business. As a leader in the B2B marketplace, we are at the forefront of driving innovation and transformation in how businesses buy and sell. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensure better financial planning & stability for our employees. Weekly Conveyance Payout : Weekly conveyance payout based on face to face meetings with the clients. Attractive Incentives: Our incentive programs are designed to recognize and reward your hard work, allowing you to earn more as you achieve more. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Mediclaim benefit: We have upto 2 lac amounting cashless facility free and no premium is recovered from the employee. Life insurance benefit: Upto 8 lac amounting at no extra cost Any graduate with 9 months of relevant experience in sales can apply Role: Area Sales Manager (B2B) Industry Type: Internet (E-Commerce) Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Sales Territory SalesB2C SalesCross SellingDirect SalesRevenue MaximizationChannel SalesRenewalsB2B SalesRevenue GenerationUpsellingArea SalesField SalesClient RetentionClient Relationship

Job description Duties and Responsibilities The OT Security Consultant will be responsible for ensuring the security and compliance of operational technology (OT) environments. This role involves managing security incidents, implementing security measures, and ensuring adherence to regulatory requirements. Years of Experience 8 to 16 Years Must Have Nice to Have Domain Expertise OT Systems Knowledge: Expertise in industrial control systems (ICS), SCADA, PLCs, and OT protocols (e.g., Modbus, OPC). X Security Practices: Skills in securing OT environments against cyber threats, focusing on availability and safety. X Risk Management: Ability to assess and mitigate OT-specific risks, like legacy system vulnerabilities or physical impacts. X IT-OT Convergence: Understanding of integrating OT with IT networks while maintaining security (e.g., Purdue Model). X Standards and Compliance: Familiarity with OT security frameworks (e.g., IEC 62443, NIST SP 800-82) and industry regulations. X Technical / Functional Skills Proficiency in threat monitoring and incident response for industrial systems. X Experience in managing firewall policies and conducting risk assessments. X Ability to conduct OT security audits and ensure compliance with standards. X Implementing and managing identity and access controls. X Knowledge of ICS/SCADA systems and related technologies. X Understanding of IEC62443 Certification X Certifications General Competencies Attention to detail and accuracy in handling data X Analytical mindset for assessing data security risks X Proactive approach to identifying and mitigating vulnerabilities X read more Key Skills Skills highlighted with ‘‘ are preferred keyskills OT Cyber SecurityICSSCADA

Job description Job Title: SAP HCM Time Consultant Experience: 3 5 Years. Job Summary: The SAP HCM Time Consultant is responsible for providing expertise in the implementation, configuration, and support of the SAP Human Capital Management (HCM) Time Management module. This role involves collaborating with clients to understand their business requirements, configuring the SAP HCM Time Management module to meet those requirements, and providing ongoing support and maintenance. The consultant will also be involved in troubleshooting issues, conducting testing, and providing training to end-users. Key Responsibilities: 1. Collaborate with clients to gather and analyze business requirements related to time management and attendance tracking. 2. Configure the SAP HCM Time Management module based on client requirements, including setting up time recording rules, work schedules, and absence quotas. 3. Customize SAP Time Management functionalities as per business needs, such as shift planning, overtime calculation, and leave management. 4. Provide guidance and best practices to clients on utilizing SAP HCM Time Management effectively. 5. Conduct testing to ensure the configured solution meets the specified requirements and is free of defects. 6. Troubleshoot and resolve issues related to the SAP HCM Time Management module, providing timely support to end-users. 7. Assist in data migration activities, including data cleansing and validation, during SAP HCM Time Management implementations or upgrades. 8. Develop and deliver end-user training sessions and documentation to ensure smooth adoption of the SAP HCM Time Management system. 9. Stay updated with the latest SAP HCM Time Management module features, enhancements, and best practices. 10. Collaborate with other SAP functional consultants and technical teams to integrate SAP HCM Time Management with other modules or external systems, as required. Qualifications and Skills: • Bachelors degree in computer science, Information Systems, Business Administration, or related field. • In-depth knowledge of SAP HCM Time Management module functionalities, configurations, and integration with other SAP modules. • Hands-on experience in configuring SAP HCM Time Management settings, including time recording, attendance, and absence management. • Strong analytical and problem-solving skills, with the ability to understand complex business processes and translate them into SAP HCM Time Management solutions. • Excellent communication and interpersonal skills, with the ability to effectively interact with clients, stakeholders, and team members. • Certification in the SAP HCM Time Management module is preferred. • Experience with SAP SuccessFactors Employee Central Time Management module would be a plus. read more Key Skills Skills highlighted with ‘‘ are preferred keyskills SAP HCMHCM consultantHcm Modules