Job description Support Specialist II (Platform) Location: India About the Role: Vimeo seeks a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. Youll be a key member of our Support Team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo s Sales Assisted Support efforts - focusing on the video product area. Vimeo Support operates in a 24/7/365 environment. This role requires availability to work in shifts during US business hours (9AM - 6PM, 7 days a week), with the understanding that internal coverage may extend beyond these hours. What you ll do: Supporting Sales Assisted and Self Serve Customers: Provide high level support to our Sales Assisted customers, handling their inquiries via tickets, phone calls, and messaging platforms. Own the issue from first response through to resolution, ensuring timely and effective solutions. When Sales Assisted ticket volume allows, contribute to supporting our self-serve customers driving down overall volume. Subject Matter Expertise: Develop a deep understanding of Vimeos Platform and Video product area and become a trusted advisor for our customers, driving product success and user satisfaction. Dedicated Enterprise Support Specialist (DESS): Become a trusted advisor for a portfolio of Platinum SA clients (approximately 8 per Specialist), building strong relationships and understanding their specific needs. Client assignments will be based on region and your area of expertise. Continuous Improvement: Proactively identify opportunities to improve our support processes and contribute to the development of knowledge resources for both customers and internal teams. Cross team collaboration: Work closely with various internal teams from Customer Success and Account Managers to Product and Engineering to drive customer issues to closure. Outage Management: Run point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developments. Skills and knowledge you should possess: Must have familiarity with video technology and other technical concepts and processes Basic understanding of HTML and CSS Proven experience in a customer-facing technical support role, ideally within a SaaS environment. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team in a fast-paced environment. Strong technical aptitude and the ability to quickly learn and adapt to new technologies. Experience in an omni-channel support organization, providing support via tickets, phone and chat. Experience with Zendesk or other ticketing systems Role: Customer Success Associate Industry Type: Internet Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate Key Skills Client satisfactionSalesManager TechnologyEquityHTMLCustomer supportenterprise supportSubject matter expertiseContinuous improvementTechnical support

Job description Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. Our Sales Mission: We strive to innovate and enhance our customers ability to communicate within today s digital, cloud and real-time business environments. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. SOUND INTERESTING? CONTINUE READING BELOW . Why this role matters: As a Sales Development Representative you will be responsible for creating, identifying, and qualifying new sales opportunities. Your final goal will be to schedule meetings with qualified prospects, and pass them on to our Sales counterparts. You will be the very first point of contact a potential customer will have with Vonage API and play a vital role not only in generating sales pipeline, but helping us refine sales and marketing strategy based on your interactions and successes with prospects. There are tremendous growth opportunities within this position and team; you will have a chance to learn and develop skills on B2B technology sales and marketing and more. We are growing rapidly and we expect our SDRs to grow to more senior positions across the organization as we gain experience and achieve higher levels of performance. What you will do: Performing inbound & outbound sales activities, and contact potential clients through phone/video calls, emails, LinkedIn or other channels; Discovering new leads through creative internet research and social media monitoring/messaging, using LinkedIn Navigator and other sales tools Qualifying customers based on a thorough knowledge of Vonage API platform products Keeping meticulous and detailed notes updated in our CRM system; Scheduling meetings and demos for our Account Managers; Collaborating with marketing, account managers, and sales leadership to optimize performance Achieve monthly targets number of qualified Appointments & new sales Opportunities Develop and maintain territory plan with Account Managers from your assigned geography Supporting Vonage API marketing efforts by assisting in online and other marketing campaigns What you will bring: Required 2+ years of Sales Development / Lead generation and or sales experience in B2B environments, especially in the software industry Cold calling experience Salesforce, Outreach and 6sense experience a plus Enterprise/Key Accounts Outbound experience a plus Desirable Highly collaborative mindset who is a team player - our success is together, not alone. Willingness to talk on the phone and on video with prospects Ability to work at a fast pace to have as many meaningful interactions with prospects as possible each day Goal-oriented mindset Creativity around new ideas to help the team be successful Autonomy and ability to make things happen without supervision or tight control Keen interest in growing their career in tech Excellent listening, verbal and written skills Role: Business Development Executive (BDE) Industry Type: IT Services & Consulting Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: BD / Pre Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills Cold callingOutboundSales developmentSocial mediaInternet researchSchedulingMarketing strategyMonitoringCRMSalesforce

Job description To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce . Welcome to Salesforce. We re continuing our journey of growth and are looking to add a seasoned sales leader to our team who will assume leadership of a team of senior Account Executives and drive team performance for our Healthcare & Lifesciences, Real Estate and Education Industries, responsible for pitching all products and services of Salesforce. This leader will lead a sales team recognized for high-growth, long term sustainable success and its commitment to Salesforce values: Trust, Customer Success, Innovation, Equality and Sustainability Your Impact: Maintain and improve Salesforce s differentiated value and drive year-on-year growth in our business by growing sales in our existing customer base and developing & driving strategies for landing new customers. Drive long term employee success with a focus on coaching, development, and building a high performance team. Align and coordinate product, customer success, and services teams to deliver incredible success for our customers. Use and scale best practice from across the wider Salesforce business Responsibilities: Position the team to grow successfully beyond its current targets, increasing the revenue of the team year on year. Operating in a high-growth environment, this will likely be achieved by defining a clear and compelling plan. Effective prioritization. Translating business objectives into specific goals for the given area. Identifying new opportunities in industry verticals and driving expansion into them Using internal and external C-level resources to build a compelling, consistent vision for our enterprise customers Cross-functional engagement with Sales, Solution Engineering, Partner Alliances, Services & Employee Success. Defining a clear and compelling annual plan, driving a culture of strong execution, orientation towards developing new customer accounts, expanding existing ones and ensuring high retention rates on existing accounts. Managing the AEs to help drive and close both strategic/complex deals as well as regular run rate smaller deals. Development of the team, including recruiting, hiring and training new account executives on the sales process. Driving operational rigor: Overseeing the full cycle of sales: from developing sales campaigns, demand generation. Weekly, monthly, quarterly forecast meetings, business reviews, monitoring of the sales activity of the team, and tracking of results. Requirement (The Candidate): A proven sales leader with 15+ years of demonstrable success in enterprise sales, including significant recent experience in SaaS selling environments. Minimum of 5 years in a direct people management role, leading and developing enterprise sales teams of at least 5+ members, ideally including tenured sales representatives. Demonstrated experience in successfully managing and growing HRE (Healthcare & Lifesciences, Real Estate and Education) customer accounts. Drive consistent quota over-achievement with a SaaS/CRM sales team through strategic leadership, rigorous deal management, and a focus on monthly/quarterly execution. Develop and execute multi-solution sales strategies, building strong C-level customer relationships and clearly articulating transformative business value and ROI. Leverage consultative selling, strategic account planning, and executive presentation skills to secure key wins; experience with HRE ecosystem partners (ISVs, SIs) for growth is a major plus. Role: Sales Head (B2B) Industry Type: IT Services & Consulting Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Enterprise & B2B Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills Solution salesSalesHealthcareSales processAccounts ExecutiveSISOperationsMonitoringSalesforceAccount planning

Job description Role & responsibilities Job Title: US IT Recruiter Location: Hyderabad ( Work from office ) Job Type: [Full-Time] Experience Level: 1-3 Years Job Summary: We are looking for a dynamic and results-driven US IT Recruiter to join our talent acquisition team. The ideal candidate will be responsible for sourcing, screening, and hiring IT professionals for our US-based clients. This role requires a deep understanding of various IT technologies, the US job market, and recruitment platforms.Key Responsibilities: Source, screen, and submit qualified candidates for various IT roles . Work with hiring managers and account managers to understand job requirements. Utilize job boards (Dice, Monster, CareerBuilder), LinkedIn, internal databases, and networking to find candidates. Perform initial screenings (technical and behavioral) to ensure a good fit. Negotiate pay rates, employment terms, and close candidates for contract and permanent positions. Maintain and update candidate records in the applicant tracking system (ATS). Coordinate interviews and follow-ups with clients and candidates. Ensure compliance with client and company policies, and maintain hiring documentation. Keep up with industry trends, hiring practices, and immigration policies (H1B, GC, etc.). Qualifications: Bachelors degree or equivalent work experience. 13 years of experience in US IT recruitment (may vary based on job level). Proficient in using ATS, MS Office, and job portals like Dice, Monster, Indeed, and LinkedIn. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced, target-driven environment. Willing to work in US time zones (EST/CST/PST as required). Preferred Qualifications (Optional): Experience working with direct clients or Tier 1 vendors. Familiarity with VMS tools (Fieldglass, Beeline, etc.). Role: IT Support - Other Industry Type: IT Services & Consulting Department: IT & Information Security Employment Type: Full Time, Permanent Role Category: IT Support Education UG: B.A in Any Specialization, B.Tech/B.E. in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills Sourcing ProfilesInterview CoordinationSalary NegotiationInterview SchedulingScreening Resumes

Job description You will be responsible for new acquisition of influencers like CAs, Accountants Provide product demo and sell Busy Install the product, collect payment, provide training Influencer Development & Support Provide daily reports on performance metrics Required Candidate profile Good verbal & written communication skills Work exp with CA community would be an added advantage High achievement orientation Knowledge of accounting, TDS & ITR software's would be an added advantage Role: Area Sales Manager (B2C) Industry Type: Software Product Department: Sales & Business Development Employment Type: Full Time, Permanent Role Category: Retail & B2C Sales Education UG: Any Graduate PG: Any Postgraduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Direct SalesSoftware Solution Sales Software SalesIT Sales

Job description At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That s why we need smart, committed people to join us. Whether you re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, lets start the conversation. About the role... As a M1(Supervisor, Business Process Operations) at Iron Mountain, your primary responsibility is to manage large scale customers, complex digitization operations at customer site and IMI facilities, supervise and manage KRAs of a reporting team below working with ground staff, plan optimized modus operandi for projects adhering by the SOP, doing POC (Proof of Concept) and assisting vertical leads in attaining monthly, quarterly, annual goals and budgets. You will be largely serving as a bridge in between Key Account Managers and Ground Delivery Team to ensure best quality deliverables and timelines, as specified. You should have a keen understanding on the scope of automation, integration of advanced technology, market trends on optimizing TMS (time and motion study), and smart productivity by reducing manual intervention. Qualifying Criteria... - Target oriented and self motivated team player with deep understanding of scanning, digitization, metadata, DMS (Document management system), workflow management and automation of repetitive tasks. - Must have previous experience of handling large scale judiciary projects. - Must be well versed in Malayalam. - Trade experience of minimum 5-7 yrs engaging team size of 50-100. - Experience in contributing to AOP, GP optimisation, project costing, RFP validating will be an added advantage. - Educational background: Graduate is must, MBA in Operations will be preferred. - Should have core knowledge of production scanners, market trends on scanning devices with minimum workable exposure of server handling. - Must be a customer oriented manager striking optimum balance between specified and agreed SOP with best standard practices of the digitization industry. - Deep understanding of Google Sheets, Docs, Presentation and MIS reporting with Google Data Studio will be an added advantage. - Knowledge of the competitive landscape for the trade will be appreciated. Category: Operations Group Role: Customer Success, Service & Operations - Other Industry Type: IT Services & Consulting Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: MBA/PGDM in Marketing Key Skills Business processMalayalamAutomationCostingMISWorkflowInformation managementDmsRFPLogistics

Job description Manage financial reporting and analysis for vehicle loan portfolio Assist in budgeting, forecasting, and variance tracking Monitor collections, NPA, and provisioning Ensure compliance with regulatory norm Support audits and internal control processes Required Candidate profile Bachelor’s in Finance/Accounting 3–6 years in vehicle finance/banking auto preferred Knowledge of loan accounting and RBI norms further details contact Keerthana HR 9384033272 Role: Finance Manager Industry Type: Engineering & Construction Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: B.Com in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills AutomobileFinance Finance And Accounts

Job description The Finance Manager for vehicle loans assesses customer credit, processes loan applications, sets terms, ensures compliance, manages risk, and provides financial guidance to facilitate smooth loan approvals and customer satisfaction. Role: Finance Manager Industry Type: Automobile (Automobile Dealers) Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate, B.Com in Any Specialization Key Skills Skills highlighted with ‘‘ are preferred keyskills FINANCIAL EXPERTISE SALES expertiseCommunication SkillsRelationship BuildingDOCUMENTATION MANAGEMENTREGULATORY KNOWLEDGE

Job description Computer literacy: read more Key Skills Sales strategySales RepresentativeSales coordinationTime managementSales analyticsProduct salesCustomer serviceManagementOperationsData entry

Job description Job overview: The Customer Care Specialist plays a key role in delivering exceptional customer support by ensuring efficient issue resolution, proactive communication, and continuous service improvement. This position requires strong analytical skills, a customer-centric approach, and the ability to collaborate across teams to enhance the overall customer experience. Job purpose: Act as the primary point of contact for existing customers, ensuring a seamless support experience. Analyze, categorize, and prioritize support requests to facilitate efficient resolution. Provide solutions to support cases and maintain thorough documentation of case resolutions. Optimize internal support processes to enhance efficiency and effectiveness. Keep customers informed about the status of their support cases, ensuring clear and timely communication. Proactively identify opportunities for service improvements to enhance customer satisfaction. Manage customer improvement initiatives and collaborate with relevant stakeholders to optimize the overall customer experience. Responsibilities: Receive support requests from Customers schedulers, key users, logistic managers and IT departments via email, phone, or ticket system. Analyze support requests based on Customers documented logistic processes and requirements, gather necessary information for request handling, and classify issues according to appropriate service levels. Provide immediate solutions for Customers regarding platform access issues, software handling problems, and invoice checks. Document all support cases in helpdesk tickets. Delegate cases requiring special expertise to the responsible teams via tickets; monitor progress and ensure requested solutions are delivered. Document internal communication via related helpdesk requests in English. Job Description Maintain transparent and customer-friendly communication, providing regular updates on case progress and resolutions in the local language where appropriate. Proactively inform Customers about upcoming platform issues, planned system updates, or downtimes. Conduct regular reviews of customer support activities for specific customer IDs or logos to identify areas for improvement and propose solutions to enhance Customer satisfaction. Engage in proactive dialogue with Customers to address concerns, anticipate their needs, and ensure a high level of service. Monitor and analyze Customer metrics to identify trends and areas for proactive support. Manage Customer improvement initiatives, ensuring effective internal coordination with relevant stakeholders to enhance the overall customer experience. Main tasks: Direct customer support-related tasks. Non-direct support-related tasks: - Contribute to the goals and objectives of the team, department, and company. - Assist in onboarding of the new colleagues. - Perform mentorship of the new colleagues. - Assist managers in identifying and implementing team process improvements. - Handle crises/escalations with support from superiors. - Take responsibility for specific areas such as platform module expertise, process expertise, etc. - Maintain a high level of personal responsibility. Lead proactive stability initiatives to improve the overall customer experience. Work closely with internal stakeholders (e.g. Account Managers and Customer Value Managers, Advisors) to align proactive strategies with customer needs. Accountabilities: Ensure the effective management of the full support lifecycle, optimizing efficiency and continuously improving the level of support provided by Customer Care teams. Drive the implementation of a proactive support strategy, minimizing customer-impacting issues through preventive measures and continuous monitoring. Uphold and integrate company values and strategic priorities in customer interactions and support processes. Own and oversee customer improvement initiatives, ensuring successful execution and measurable enhancements in customer experience through cross-functional collaboration. About Trimble Dedicated to the world s tomorrow, Trimbl